Cancellation, Return & Exchange Policy

Feasts Network Ltd

Last Updated: October 25, 2024

1. Introduction

This Cancellation, Return & Exchange Policy applies to all transactions conducted on the Feasts platform, operated by Feasts Network Ltd. By using our platform, you agree to comply with this policy.

2. Cancellation Policy

2.1 Order Cancellation by Buyers

• Orders can be cancelled within 1 hour of placement if the seller has not yet confirmed the order
• Once an order is confirmed by the seller, cancellation is subject to seller approval
• Cancelled orders will be refunded to the original payment method within 5-7 business days

2.2 Order Cancellation by Sellers

• Sellers must maintain a cancellation rate below 5% to continue selling on Feasts
• Valid reasons for cancellation include:
  • Item out of stock
  • Shipping restrictions
  • Force majeure events
• Repeated unnecessary cancellations may result in account suspension

3. Return Policy

3.1 Return Eligibility

• Returns must be initiated within 7 days of delivery
• Items must be:
  • Unused and in original condition
  • In original packaging
  • Accompanied by original tags and labels
  • Include all accessories and documentation

3.2 Non-Returnable Items

• Perishable goods
• Custom-made items
• Intimate apparel
• Digital products
• Items marked as \"Final Sale\"

3.3 Return Process

1. Submit return request through Feasts platform
2. Await approval from seller
3. Receive return shipping label (if applicable)
4. Ship item back within 3 days of return approval
5. Refund processed within 7 days of seller receiving return

4. Exchange Policy

4.1 Exchange Eligibility

• Same conditions apply as return policy
• Exchanges must be for items of equal or greater value
• Price difference for upgraded items must be paid by buyer

4.2 Exchange Process

1. Initiate exchange request through platform
2. Select replacement item
3. Follow return process for original item
4. Replacement shipped after original item received

5. Shipping Costs

5.1 For Returns

• Buyer bears return shipping costs unless:
  • Item received was damaged
  • Wrong item was delivered
  • Item significantly differs from description

5.2 For Exchanges

• Buyer pays shipping costs both ways unless:
  • Original item was defective
  • Wrong item was delivered

6. Refund Processing

• Refunds will be processed to original payment method
• Processing time: 5-7 business days
• Refund includes:
  • Item cost
  • Original shipping charges (if return is due to seller error)
  • Taxes and duties (where applicable)

7. Disputes and Claims

• All disputes must be raised within 14 days of delivery
• Provide clear photos and evidence of issues
• Contact customer service at ecom@feasts.tech
• Feasts will mediate disputes between buyers and sellers

8. Quality Guarantee

We strive to ensure all items sold on Feasts meet our quality standards. Items that don\'t meet these standards may be eligible for immediate return and full refund.

9. Policy Modifications

Feasts Network Ltd reserves the right to modify this policy at any time. Users will be notified of any changes via email or platform announcement.

Contact Information

For any questions or concerns regarding this policy, please contact us at:

Email: ecom@feasts.tech

Website: www.feasts.tech

This policy is governed by the laws of Mauritius and was last updated on October 25, 2024.